All Solid-State relays have an unconditional 30 day money back guarantee. Returned items must be in their original condition and packaging. Buyer is responsible for all postage. Please email sales for return authorization.
All of our DME products require complete disassembly and modifications to the original core DME. Because the upgrade process cannot be reversed we do not offer a money back guarantee. Every DME we sell is road tested on a stock 8-Valve late model 944 in addition to extensive bench testing. We make every effort to insure your replacement DME is fully functional and will do everything in our ability to support you in the unlikely event an issue should arise.
Focus 9 Technology, LLC offers a 4 year standard warranty for Solid-State Relay products and 6 years for DME products beginning on the date of purchase . This warranty is limited to defects in materials and workmanship of the product. This warranty does not cover parts that fail as a result of improper installation, misuse, abuse or the failure of another part. Parts modified for use, or installed for use, other than as intended have no warranty.
Focus 9 Technology, LLC does not sell or give your information to anyone. We do store your contact information for shipping and warranty purposes. However, occasionally we may send out emails with policy updates or news regarding our products, services and events.
Limitation Of Liability
In no event shall Focus 9 Technology, LLC be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products. This includes but is not limited to, installation, towing, repairs and damages.
By purchasing our products you agree not to hold Focus 9 Technology, LLC (owner, employees, representatives, or any other person affiliated with the Company) responsible for damages or liability from their use. Installation should be performed by a qualified automotive technician. The proper use of safety gear and ESD (Electro-Static Discharge) procedures when working with or handling our products is required.